Support for the Digital Transformation Officer

Ongoing support and assistance for the Digital Transformation Officer (DTO) of Public Administrations, with the goal of facilitating the effective implementation of digital transformation policies. Our approach ensures compliance with regulations, the adoption of innovative solutions, and the creation of an efficient and sustainable digital ecosystem.

The Digital Transformation Officer

The Digital Transformation Officer (DTO) is a figure introduced by the Digital Administration Code (CAD) to guide and coordinate the digital transformation of Public Administrations.
The appointment of the DTO is mandatory for all PAs, as required by Art. 17 of the CAD and reaffirmed by the Ministry for Public Administration with Circular no. 3 of October 1, 2018. In addition to the appointment, administrations must establish a Digital Transformation Office (DTO), headed by the DTO themselves. The Office is tasked with reorganizing administrative processes to create a digital, transparent administration geared towards providing high-quality services that are easily accessible and in line with the principles of efficiency and cost-effectiveness. In a constantly evolving regulatory context, the DTO's role is crucial to ensure that PAs are able to meet the challenges of digital transformation, complying with regulations and implementing innovative solutions.

EasyGov's Professional Services

Support for the DTO's Appointment and Establishment of the Digital Transformation Office (DTO)

Assistance in the selection and appointment of the Digital Transformation Officer, with the aim of ensuring that the chosen individual possesses the necessary skills to tackle the challenges of digitization. Support is also provided in identifying and establishing strategic and operational functions, thus ensuring an integrated and coordinated governance of the digital transformation.

Associated Digital Transformation Management

Assistance in the appointment of the Digital Transformation Officer (DTO) in an associated form, aimed at groups of Entities wishing to share resources and skills to optimize digital transformation processes. This solution allows Entities to benefit from economies of scale, centralize the management of digital projects, and ensure regulatory compliance, while maintaining the flexibility needed to address the specifics of each involved administration.

Definition of Digital Strategies

Support for the DTO in defining digital strategies, with a particular focus on alignment with national guidelines and the Three-Year Plan for IT in the PA. This service includes analyzing the Entity's specific needs, planning priority actions, and identifying the most effective solutions to ensure continuous innovation.

Coordination and Supervision of Digitization Projects

Assisting the DTO in managing and coordinating digital transformation projects, facilitating collaboration among the Entity's various offices. The goal is to ensure projects are implemented on schedule and within budget, maximizing the effectiveness and impact of digital initiatives.

Performance Monitoring and Evaluation

Continuous support for the DTO in monitoring the performance of digitization projects, using specific Key Performance Indicators (KPIs) to assess progress and identify any areas for improvement, ensuring that digital transformation goals are fully achieved.

Training and Development of Digital Skills

Design and delivery of targeted training programs for the DTO and the DTO staff, with the aim of developing the skills needed to successfully manage digital innovation processes. The programs include workshops, refresher courses, and mentoring sessions, customized to the specific needs of the Entity.

Experience

The EasyGov working group has extensive experience in providing assistance and operational support to DTOs in numerous local and central administrations.
The interventions carried out have helped optimize the management of digitization processes, fostering the integration of new technologies and ensuring compliance with current regulations.
Thanks to continuous and competent support, DTOs have been able to successfully meet the challenges of digital transformation and significantly improve the quality of services offered to citizens.

Principali referenze in questo ambito

EN Department for Digital Transformation - Presidency of the Council of Ministers

In adherence to the Framework Agreement for the assignment of PMO services relating to cloud-based application services - for Public Administrations – id 2212 – lot 6
Assignment of Project Management Office (PMO) services in support of the project for the creation of a communication platform, call management, monitoring, and reporting of projects related to PNRR investments, as well as other services for the creation of systems and applications attributable to the PNRR

Tuscany Region

Performance of support activities for Local Authorities in the implementation of Candidate projects on PAdigitale2026 Notices

Autonomous Region of Aosta Valley

Assignment of training, tutoring, and support service for bpmn mapping of processes and services<br /><br />Analysis of the positioning of regional digital services and identification of tools and platforms to support the digitization of services provided digitally to citizens and businesses.

Roma Capitale

Professional Planning and Project Management services for the "Digital Citizen's House" project

Dipartimento Casa Italia – Presidency of the Council of Ministers

Acquisition of a reconnaissance study on existing statistical databases for activities related to the implementation of the Casa Italia project and drafting of Guidelines (LG) on possible strategies to be implemented for the integration, enhancement, valorization, and development of the information assets

Municipality of Bari

Services for the management of public information assets (OPEN DATA)

Training on AgID guidelines related to electronic payments through the pagoPA payments hub

Municipality of Piacenza

Specialist support services for the Digital Transaction Manager (RTD)

Strategic support and deployment of the IQUEL project at the Municipality of Piacenza, a project co-financed under the First Call of the ELISA Program for a value of 1.5 million euros.

Strategic and directional analysis project to improve the quality of the service portfolio provided to users.

Redesign and management support intervention for the computerization of the programming and control system and management of the organizational and individual performance cycle

Municipality of Lissone

Assignment of support activities for the organizational and technological assessment of the Municipality of Lissone and accompaniment to the realization of innovation projects.

Milan Chamber of Commerce (CCIAA)

Analysis and organizational review of the sanctioning process

Municipality of Como

Design and organizational deployment of the digital building counter; the project was the winner of the Lavoriamo insieme award, promoted by Minister Brunetta (May 2009)